Describe the complete setup
Include the vessel, instrument, interface and the mission you were running. Explain what you expected to happen and what you observed instead.
Add the field context
- Waterway and operating conditions.
- Relevant software or firmware information visible to you.
- The steps immediately before the issue appeared.
- Photos or screen captures that show the setup or message.
Avoid sending passwords, access codes or other credentials. The support team can ask for any additional technical detail that is needed.
Was this not the answer you needed?
Send the Surfbee team the product, configuration and field context so they can identify the appropriate support path.
Contact support